Questions?
FAQs
Delivery:
1. Do You Ship Pan-India?
2. Do You Ship Internationally?
Payments & Orders
1. Which Payment Methods Do You Accept?
2. Is in-store pick up available for pieces bought online?
In-store pick up is a great option when you want to try out the piece and check its size in person, when you have a customization need or when you want to browse other choices/alternatives for the product you are looking for. Items bought online can be picked up from our studio/store with prior notice. In order to do the same, you must contact our customer care team to schedule your appointment. Appointments will be subject to availability and you must carry your invoice for a hassle-free experience.
3. What if I need extra help or advice about my purchase?
We believe in providing complete information and help about all our jewels and help you find the right jewelry based on your needs and style. Our in-house team can asses your requirements and guide you in a wholesome manner. We can guarantee that the experience will leave you fully satisfied as we leave no stone untuned to provide you with nothing but the best.
For any kind of assistance you can reach out to our customer service team at +91 8750104441, +91 8447504441 or email us at jewelounge.avnte@gmail.com
Returns & Other
1. What is your exchange and return policy?
2. How may I receive a receipt for my online purchase?
An Auto-Generated receipt/Invoice will be sent you to via Email immediately after the payment has been processed. This would include a detailed note of net gold weight, diamond weight and weight of precious stones along with the GST charges paid.
3. Are the prices on your website subject to change?
The pricing and offers on Amarisjewels.com are subject to change depending on the current gold rate and availability of the product.
4. Are the prices on your website inclusive of GST?
All pricing and offers on Amarisjewels.com are inclusive of GST charges of 3% which is as per the Government of India’s GST mandate for gold and diamond studded jewellery items. No extra GST will be charged over and above the specified prices.
5. Do you disclose our credit card information to an external source?
We use the Order Information, which includes your credit card information to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
6. How do we ensure that the metal used is Gold? And what caratage?
All our products are hallmarked by an independent Government-authorized Assay agency to verity its 22k, 18k or 14k gold content. We stand behind the quality of our jewels and offer an iron-clad, lifetime buyback and exchange. The hallmarking can be seen with a naked eye as well as an eye glass.
7. How do we ensure the Gold/Diamond weight of the product purchased?
We are absolutely transparent about the contents of our jewels. Net gold weight, diamond weight and weight of precious stones is specified under each jewels product description. We also provide a detailed note for the same in the invoice which is issued on the company letter head, which you will automatically receive via email once the purchase is made.
8. Are all the diamonds used Certified?
Jewelounge deploys a robust procurement and manufacturing process, where each jewel is handcrafted and supervised by experts at our in-house workshop. We only utilize certified diamonds and stand behind the quality of our jewels and offer an iron-clad, lifetime buyback and exchange.
